General Terms & Conditions
In compliance with Article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, users are informed that “Joan Simó” is the trade name of Celler Joan Simó, SL, with tax ID B‑43575554 and registered office at Carrer de la Serra de Dalt, 81, 43739 Porrera.
Please note that Celler Joan Simó, SL (hereinafter “Joan Simó”) owns and operates this website. For any clarification, do not hesitate to contact us at leseres@cellerjoansimo.com.
These General Terms & Conditions, together with the Privacy Policy and Cookies Policy, govern access to and use of the website, as well as the purchase of services and products offered.
Using the website grants the status of user and implies acceptance of all legal conditions. Thus, certain rights and obligations are established which users must comply with. If you disagree, please leave the site immediately.
By accepting these Terms & Conditions, the user declares to have read and understood them, to have legal capacity to contract the offered products and services, and to assume all obligations set forth herein.
The user should carefully read these Terms whenever accessing the portal, as they may change. The site owner reserves the right to modify information, services, or products to improve or update content.
Any modifications will not affect products or services already purchased.
Terms of Use
- Access to information on the website is free and unrestricted.
- To purchase products or services, registration may be required. All provided data must be accurate and truthful. Registered users are responsible for safeguarding their password and for any damage resulting from misuse, including sharing or loss. All purchases made under a user’s account are deemed to be made by that user.
- Portal Usage Rules:
- Users agree to use the site in accordance with these terms and applicable law.
- Users must not use the content for criminal activities, infringing rights of others, or illegal purposes.
- Distribution of racist, xenophobic, pornographic content, content infringing human rights, or that promotes terrorism is prohibited.
- Users must not introduce viruses or harmful software.
- Users must not distribute illicit or unfair advertising.
- Spam is prohibited, except in designated areas.
- Users must not disseminate false or misleading content.
- Identity impersonation is prohibited.
- Users must respect intellectual and industrial property rights.
- Users must not share information violating personal data or communication secrecy laws.
4. In case of non-compliance, the site owner reserves the right to take legal action.
5. All information exchanged between the user and the site owner will be treated confidentially and not shared with third parties, to prevent unauthorized access to private user data.
Intellectual and Industrial Property
The structure, design, and presentation of the elements (graphics, images, files, logos, color combinations, and any other protectable elements) are protected by intellectual property rights owned by the website holder.
Reproduction, transformation, distribution, public communication, making available to the public, and any other form of exploitation, whether partial or total, of the elements mentioned above are strictly prohibited. Such actions may only be carried out with the express authorization of the website owner and must always include explicit reference to the ownership of said intellectual property rights.
Disclaimer of Liability
The website owners decline any responsibility for interruptions or malfunctions of the services or content caused by internet operators. They are also not liable for network or power outages or their consequences.
Additionally, the site owner is not responsible for any damage to users’ or third parties’ software or computer equipment arising from the use of the website.
Information on External Links
This website is not responsible for third-party websites accessed via links or other content made available on the site by third parties.
Access to external websites is the sole responsibility of the user. We cannot guarantee or be held liable for the information obtained from these links or for content on external sites unrelated to this website.
User Registration
The use of services offered by the website may require user registration. The user must complete a registration form and accept the General Terms & Conditions, the Privacy Policy, and the Cookie Policy.
Once registered, the user will have access to a private area where they may consult, modify, or delete their personal data and view information about orders and deliveries.
Shipping Terms
The website owner commits to shipping products or services only within mainland Spain. No deliveries will be made outside this territory.
Some products or services may incur shipping costs, which will be clearly displayed before payment.
The owner will ensure that the delivery reaches the recipient in perfect condition.
The website owner is not responsible for delays in delivery due to reasons beyond their control or due to force majeure.
The delivery will be made to the address specified by the user. The website owner assumes no responsibility if delivery is impossible due to inaccurate or false information provided by the user.
If the recipient is not present at the time of delivery, a new delivery attempt will be arranged with the shipping company. After 7 business days without successful delivery, the package will be returned, and the contract will be considered terminated.
The user also has the option to pick up the product or service in-store if desired.
Purchase process
Users will be able to view all the products on the site and, once registered, will be able to purchase them using a virtual shopping cart, where they will add the products they are interested in. The process consists of clicking the ‘Add to cart’ button or similar.
When the user decides they have selected all the products or services they wish to purchase, they may proceed to place the order using either the ‘Cart’ option or similar, where they can review the items included, or the ‘Checkout’ option or similar, where they will see the total amount of the purchase, the applicable taxes, and any shipping costs, if applicable.
After that, the user will be able to choose from different payment options and complete the payment via the chosen payment gateway, confirming the order details on screen and receiving a confirmation email sent to the user’s email address.
Product prices are expressed in euros and include Value Added Tax (VAT).
For payments made by Visa or debit card, the website owner does not have access to the bank details linked to the user’s account used for payment. The website owner neither sees nor stores this data at any point during the payment process.
Once the purchase is complete, the user will receive a summary of the order sent to the email address provided during registration, including the date, a list of products or services, the price, the delivery method, and the order number.
Right of withdrawal
As established in Article 102 d) of Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the buyer has a period of 14 calendar days after receiving the product to exercise the right of withdrawal without needing to provide justification or facing any penalty.
The user (buyer) must contact the website owner and express their intention to exercise their right of withdrawal within the stated period and return the product under mutually agreed conditions.
The website owner will refund all amounts paid by the user. However, the user will bear the cost of returning the product.
Once the product is returned, the website owner will verify that the returned products or services are in perfect condition and will process the refund within a maximum of 10 calendar days. If a product is returned without its original packaging, it may be subject to depreciation.
Privacy Policy
General Conditions
We are aware of the value of your personal information and therefore we are committed to protecting the privacy of our users.
In accordance with the provisions of EU Regulation 2016/679 (hereinafter GDPR) of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, we inform you that all personal data provided, as well as your email address, will be processed in accordance with Article 13 of the mentioned Regulation. This is to allow you to understand our privacy policy, how your personal data is processed when browsing our website, and, if applicable, to provide your informed and express consent.
The information and data you provide will be processed in accordance with the GDPR and based on the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, integrity, and confidentiality.
The data controller is Celler Joan Simó, SL, hereinafter Joan Simó, with registered office at Carrer de la Serra de Dalt, 81, 43739 Porrera.
We inform you that we will only process the personal data strictly necessary for correct website navigation and to improve user experience. We also inform you that the collected data may be used to send commercial communications that may be of interest to you.
You may exercise your right to object to receiving such communications by sending an email to leseres@cellerjoansimo.com, indicating in the subject: Unsubscribe from mailing list.
At any time, you may exercise your rights of access, rectification, restriction, erasure, and data portability regarding your personal data by communicating with the above-mentioned email address.
The exercise of these rights must be carried out by the user. However, they may be exercised by a person legally authorized as a representative of the data subject. In such case, documentation proving such representation must be provided.
Purposes of the processing
The purpose of collecting and incorporating your data, with your express consent, includes:
- Sending commercial communications about products and services.
- Commercial and administrative management of clients.
- Collection and publication of reviews on products and services.
- Responding to customer information requests.
- Website usability analysis to improve our services.
- Creation of user commercial profiles.
If a user believes there is an issue with how their data is being handled, they may address their complaints to the security officer or the appropriate data protection authority. In the case of Spain, this is the Spanish Data Protection Agency.
Data Retention
Aggregated data will be retained with no defined deletion period. As for client data, the retention period of personal data will vary depending on the service contracted. In any case, the retention time will be the minimum necessary and may be kept for up to 10 years.
Users in mailing lists or those contacted directly by the company via pages or social media profiles will be retained until the user withdraws consent or terminates the contracted services.
Data from applicants who submit their CVs will be stored for a maximum of two years to be considered for future job openings, unless the applicant expresses otherwise.
Disclosure of Information to Third Parties
We will not transfer or disclose your data to third parties, except in legally required cases or when the provision of a service requires a contractual relationship with a data processor, and always in accordance with the general terms previously accepted by the user upon contracting.
By contracting our services, the user accepts that some services may be partially or fully subcontracted to other individuals or companies considered Data Processors, with whom we have signed the corresponding confidentiality agreement or who are bound by their privacy policies published on their websites.
The user also agrees that some of their collected personal data may be provided to these Data Processors when necessary for the effective performance of the contracted service. The user may refuse the transfer of their data by submitting a written request through any of the aforementioned means.
Confidentiality
All information provided by the client will be considered confidential and will not be used for purposes other than those related to the contracted services or purchased products. Likewise, we are committed to not disclosing or revealing information about the client’s intentions, the reasons for the requested advice, or the duration of the relationship.
This privacy and data protection policy may change in response to regulatory or legal developments, and it is the data subject’s responsibility to read the updated version to understand their rights and obligations.
Cookie Policy
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that this website uses cookies to facilitate and improve user navigation, remembering your preferences, visited sections, and providing personalized content.
What are cookies?
A cookie is a file that is downloaded to your device (computer, smartphone, tablet, smart TV, etc.) when accessing certain websites or applications. Cookies allow the collection of statistical information, enable certain functionalities, and store information about user browsing habits or preferences. Depending on their content and use, they may serve to identify the user.
Why are cookies important?
We use cookies for operational reasons (e.g., session cookies) and to enhance the user experience by remembering preferences such as language, country, or browser. Some cookies are essential to use our services.
Types of Cookies
- Technical Cookies: Help improve service quality by storing user preferences, search results, and tracking usage trends.
- Statistical Cookies: Collect information such as visit date, URL, and title of visited pages. The resulting reports are statistical and anonymous.
- Session Cookies: Store user type, username, encrypted info, and user favorites.
- Analytical Cookies: Track the search engine used to find the website, search terms, session duration, and visit frequency.
Cookies used on this website are persistent, meaning they remain in your browser and activate each time you visit the site unless disabled.
Cookie Settings
You can learn how to configure cookie settings in your browser by accessing its help section: Internet Explorer™, Safari™, Chrome™, Firefox™, Opera™, Edge™.
Acceptance of Cookies
When you first access this website or application, a window will inform you about the use of cookies and link to this Cookie Policy. If you continue browsing or click on any link, it will be understood that you accept the use of cookies and their installation on your device.
You may change your cookie settings at any time to accept, reject, or be notified when a cookie is saved. Please note that blocking or not accepting cookies may result in some services being unavailable or limited functionality on the website.
We appreciate your acceptance, as it helps us gather more accurate data to improve our website and applications according to your preferences.
